News and Events

Turning Conflict into Opportunity: Conflict Resolution and Communication Skills for Dental Professionals

An illustration depicting conflict

February 01, 2014
9:00 am - 4:00 pm
Arthur A. Dugoni School of Dentistry, San Francisco

Event Category: Conferences and Retreats|Continuing Education

Is conflict spoiling relationships and reducing the profitability of your dental practice? Have you ever wondered, "Why can't I just do dentistry?" Have you intervened in conflict and felt ineffective or hoped it would simply go away? Ignoring conflict is not the solution. Left unchecked, conflict can be expensive. It can drain your practice's energy, erode your business and cost you patients and staff. Studies have shown that up to 30% of a manager's time can be spent handling interpersonal conflict and that hundreds of hours and thousands of dollars are lost each year to interoffice disputes. Turnover is significantly higher in practices with unresolved conflict and can cost up to 150% of an employee's salary to recruit, hire and train a replacement.

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Why do most dental professionals avoid dealing with conflict? Dealing directly with the relationship challenges that occur in every practice requires skills that don't always come naturally. Conflict, stress and opposing points of view are part of life-you can't change that. Yet, you can change the way conflict is handled when it arises. Conflict can be constructive. When managed effectively, conflict promotes cooperation, collaboration and unity, and leads to greater productivity and profitability. The bottom line: dental practices need a system for resolving conflict. That's where it starts. It needs to be easy to understand and implement, and everyone should be trained in it.

You Will Learn

  • A simple, four-step method for resolving conflict and how to implement the model as a standard behavioral system used within your dental practice
  • Effective communication skills for conflict resolution to keep the dental team on task
  • How to effectively handle the difficult emotions and behaviors that spoil relationships, send dental teams spiraling and stress soaring

Who Should Attend

This program is designed for dentists, allied dental professionals and dental office managers.

Tuition: $245 Dentists; $185 Allied Dental Professionals (includes continental breakfast)
Program: 9:00 am - 4:00 pm
Check-in: 8:30 am
Credits: This activity is designated for 6 continuing dental education credits.

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Mary O'Neill, MA, MFT, is a speaker, trainer, consultant and founder of Great Dental Teams, which offers professional development programs in the areas of leadership development, conflict resolution and team building for the dental industry. With two decades of experience as a licensed psychotherapist, she is skilled at helping team members easily understand the often challenging communication and interpersonal issues that arise among dental practices everywhere.